Skyline (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information, including, but not limited to:

Full name

Phone number

Email address

Property location or suburb

Information related to your home-building enquiry (such as budget range, timeline, or project details)

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Information

We collect personal information when you:

Submit an enquiry through our website

Complete a lead form on social media platforms (including Meta/Facebook and Instagram)

Contact us via phone, email, or other communication channels

3. How We Use Your Information

Your personal information may be used to:

• Respond to your enquiries and provide consultation services

• Discuss your home-building requirements

• Contact you regarding your project or request

• Improve our services and customer experience

• Meet legal and regulatory obligations

We will not use your information for purposes unrelated to your enquiry without your consent.

4. Disclosure of Personal Information

We may disclose your personal information to:

Our internal team members

Trusted contractors or service providers involved in your project

Professional advisers where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using industry-standard safeguards.

6. Access & Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or incomplete. Requests can be made by contacting us using the details below.

7. Marketing Communications

We may contact you regarding your enquiry or relevant services. You may opt out of marketing communications at any time by contacting us or following unsubscribe instructions where applicable.

8. Cookies & Online Tracking

Our website may use cookies or similar technologies to improve user experience and analyse website performance. These do not identify you personally.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Skyline
📧 Email: enquiries@skyline.melbourne
📞 Phone: 3 9052 4848
🌐 Website: skyline.melbourne